Privacy Policy
Last updated: November 10, 2026
OnTrak Vehicle Transporters, Inc. ("OnTrak", "we", "us") moves vehicles for rental car companies, dealers and auctions in Florida. This policy explains what information we collect through this website and our text message program, how we use it, and the choices you have.
Information we collect
- Information you send us. When you call, email or use the request form on this website, we receive the details you choose to give us, such as your name, company, email address, phone number and the vehicles or locations you ask about.
- Employee information. For our employees, we keep the contact details in their employee profile, including the mobile phone number they use for work.
- Basic website data. Like most websites, our hosting provider may record standard technical information such as your IP address, browser type and the pages you visit, to keep the site running and secure. We do not use advertising cookies or sell this data.
How we use information
- To answer your questions, prepare quotes and provide our services.
- To consider applications from drivers.
- To send work-related text messages to employees who have agreed to receive them (see below).
- To keep our website and records secure and to meet legal requirements.
Text messages (SMS)
OnTrak sends text messages through our "OnTrak Work Alerts" program only to OnTrak employees who opted in through the "Text Message Consent" form in the Connecteam employee app. To opt in, an employee answers Yes to "Do you agree to receive work text messages from OnTrak?" and signs the form. Messages go to the mobile number in the employee's Connecteam profile.
Messages are work-related, such as safety alerts (for example, a reminder that a phone's location is turned off during a shift) and schedule messages. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We never sell or rent phone numbers.
We share phone numbers only with the service providers that deliver our messages (such as our SMS provider, Twilio), and only so they can deliver them.
Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts. Reply HELP for help, or contact us using the details below. See our SMS Terms and Conditions.
How we share information
We do not sell personal information. We share it only:
- with service providers who help us run our business (for example, our SMS provider, email, scheduling and hosting providers), only for that purpose;
- with a customer when needed to complete their vehicle move (for example, the hours and vehicles on a job);
- when required by law, or to protect the safety of our employees, customers or the public.
How long we keep information
We keep information only as long as we need it for the purposes above, or as long as the law requires.
Security
We use reasonable safeguards to protect the information we hold. No method of sending or storing data is completely secure, but we work to protect it.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by contacting us. Employees can stop work text messages at any time by replying STOP.
Children
This website is not intended for children under 13, and we do not knowingly collect their information.
Contact us
OnTrak Vehicle Transporters, Inc.
2019 W 62nd Street, Hialeah, FL 33016
Phone: 305-456-0694
Email: info@ontraktransporters.com
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.